Counter Assistant / Customer Service Advisor

Location: Bacons Motorcycles, Eastern Avenue, Ilford
Hours: Full-time (5 days) or Part-time (3 days) | 8:45 am - 6:00 pm
Salary: Based on age and experience + Bonus Scheme

Are you passionate about motorcycles and dedicated to providing exceptional customer service? Bacons Motorcycles, a trusted name in the motorcycle trade for over 30 years, is seeking a Counter Assistant / Customer Service Advisor to join our friendly and enthusiastic team.

About the Role:

We're looking for individuals who love motorcycles and have a friendly, positive attitude. Previous experience in motorcycle retail or general retail is a bonus, but not essential. Most importantly, we want people who enjoy helping customers and being part of the local biking community.

Main Duties:

• Represent Bacons Motorcycles and its brands with professionalism and enthusiasm.
• Handle customer inquiries via phone, in person, and online.
• Provide excellent aftersales support while identifying opportunities to upsell products.
• Collaborate with other departments to ensure top-tier customer experiences.
• Build strong relationships with customers and the local biking community.

What We're Looking For:

Essential Skills & Attributes:

• A genuine passion for motorcycles.
• Excellent customer service skills.
• Ability to work Saturdays.
• Highly motivated, personable, and detail-oriented.
• Computer literacy.
• Broad motorcycle knowledge (preferred).
• A full motorcycle and car driving license.

Desirable:

• Previous retail experience, ideally in the motorcycle industry.

Benefits:

• 28 days of holiday (including bank holidays).
• Manufacturer-provided training.
• Contributory pension scheme.
• Preferential rates on vehicle purchases, servicing, and parts.
• Access to onsite hot and cold drinks facilities.
• Competitive salary with a bonus scheme.

How to Apply:

If this sounds like the perfect role for you, send your CV and a covering letter to: info@baconsmotorcycles.co.uk.